Knowledgebase
Jumitech > Jumi: Help Desk > Knowledgebase JumiTech

Ask Jumi a question:


Connection troubleshooting

JumiGuide

 If you can't connect, please read the steps below to troubleshoot and get going:

  • Make sure that the PC you are trying to connect, has the Jumi Controller running
  • If you are connecting for the first time, use the same Wi-Fi network that your PC is using. Your iPhone should automatically find the PCs that the Jumi Controller is running on. 
  • If you have recently updated the app, or if you are getting a "version compatibility" message, make sure you have installed the updated version of Jumi Controller, also on your PC.
  • Your PC was not found automatically? Add it by tapping Add in Jumi on your iPhone and enter the same values that appear in your Jumi Controller

Get up and running

  • If your PC is listed, check your "Connection Settings" on your device to see if its entries match the ones displayed by the Jumi Controller. If they don't, update them
  • A firewall or antivirus program might be blocking Jumi. Look on your PC in your firewall/antivirus settings, or try disabling each of them temporarily to test if they are blocking
  • If your PC is behind a company firewall, try connecting to a different PC (e.g. at home). If you can, then it is the company firewall that is blocking. Ask your system admin about allowing Jumi to connect
  • If you are able to connect in Local Wi-Fi but not in 3G or Remote Wi-Fi, please see our 3G & Remote Connection access article
  • if you configured 3G in the previous step and have a modem in addition to the router, then you need to configure also port forwarding on it on port 5720 - and to point it to the router's IP.  There is a need for an open pipe to the world from your PC  like this:  WORLD <---> MODEM <---> ROUTER <---> PC
  • If you want to connect to 2 or more PCs on the same network, each PC has to have a different listening port (e.g. 5720 & 5721). Set these in the Jumi Controller & enter the same port numbers in the "Connection Settings" in the Jumi App.

 

connect to your smartphone

  

 
Was this article helpful? yes / no
Article details
Article ID: 1
Category: Connection
Views: 6605
Rating (Votes): Article rated 3.5/5.0 (461)

 
« Go back

 
Powered by Help Desk Software HESK - brought to you by Help Desk Software SysAid